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  3 Ways to Increase Your Customer Engagement  
  Creating Integrated a Communications Lifecycle that Engages Your Customer  
  Google Example of Brand Marketing That Engages Your Customers  
  Does Your Content Need More Personality  
  Discover the Video Content Your Competition is Using to Engage Customers  
  3 Key Ways to Engage Your Customers Online  
  4 Ways to Improve Your Online Customer Engagement  
  Prioritizing Customer Satisfaction  
  Optimize Online Customer Engagement  
  Test Whether You Are Successfully Engaging Your Customers  
  Engage Customers at Minimal Cost  
  How You Can Increase Customer Engagement Online  
  How to Engage Your Customers With Holiday Marketing  
  The KPIS and Customer Engagement Goals  
  How to Make Sure You Engage Your Customer and Give Them a Valued Experience  
  Why Customer Engagement is Key to Your Success  
  What Content Will Engage the Different Types of Consumer Audiences  
  The Value of Likes and Shares in Engaging Your Customer  
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  Prioritizing Customer Satisfaction  

Too often, the customer makes their purchase and then the delivery is scheduled and occurs, but there is little or no more contact with the client. The customer experience becomes nil, nonexistent. This is not acceptable. There must be online customer engagement before the sale, during the sale and after the sale.

How do you feed back the customers experience with your product/service? How do you make sure this happens? You certainly have many tools and options to choose from. The two elements you want to proceed with to help you value just how big the opportunity was or is; include looking at the reactive and the proactive approach.

Many companies have made excellent use of customer reactions. Zappos might be one of the best examples out there. This company is obsessed with their brand and making the consumer just as obsessed by using the tools that are out there. Tools like Facebook and Twitter offer channels for your customer service regardless of what the customer wants.

Tools like User Voice are becoming more commonly used, where feedback for product development can be gathered, and where you can gather information on what might be missing in your product. Very valuable information and important in customer engagement.

This is an approach that some companies are highly successful with and Dell is one of them. Dell listens to the entire market and then looks for the happy and unhappy customers so that they can pro actively resolve any problems their customers are having. They actually have a command center. By engaging with both happy and unhappy customers, they can clearly see what they are doing right and what they are doing wrong.

These methods are not mutually exclusive to one another. They are simply individual processes that a company can use. One or both may be valuable to the company. Both do require staff that are focused on customer engagement. These programs will not run themselves.

Customer engagement is more overlooked now than any other time in marketing history. Ironically, right now, we have more tools available to use than any other time, so companies should be flocking to the tools to find out more about their customers so they can do a better job of finding them, keeping them, marketing to them, branding their product to them and creating a product that their customer wants. A handful of smart companies are doing just that. What is your company doing?

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